Terms of Service

1. Name of the Company and its representative: Gogolook Co., Ltd. / Jackie Cheng (Cheng Sheng-Fung).
2. Complaints (customer service) email: trustlens-support@gogolook.com (available year-round, without interruption).
3. Contact email for personal data, privacy, and data-subject rights requests: trustlens-privacy@gogolook.com.
4. Websites: https://trustlens.gogolook.com ; https://lens.whoscall.com .
5. Business address: 6F, No. 319, Section 2, Dunhua South Road, Da'an District, Taipei City, Taiwan.

The Service is intended to assist users, through community co-maintenance and collective intelligence, in identifying and countering suspicious information, potential fraud, and other digital risks. The Company and the user agree as follows:

1. Anonymous sharing: Users may upload suspicious content or cases anonymously in order to contribute anti-fraud experience and information.
2. Community verification: Users may vote on or report shared content in order to jointly establish indicators of information credibility.
3. Collective protection: Users may participate in community oversight and data-update mechanisms, leveraging collective intelligence to prevent the proliferation of digital fraud and risk-related information.
4. The Service may, according to actual operational needs or changes in applicable law, add to, adjust, or remove part of its content, including but not limited to comments, interactions, or other community-participation mechanisms. When functionality is updated, the Company will concurrently amend or update these Terms and will do so in accordance with the amendment procedures set out herein.
5. When using the Service, the user shall comply with these Terms, the Community Guidelines, and applicable laws and regulations, and shall not engage in any conduct that infringes the rights or interests of others or that violates public order or good morals.

1. Use Without Registration

   Under ordinary circumstances, the Service may be used without registration or the creation of an account. The rules governing use of the Service through the ChatGPT Apps version are further set out in Section 2.1.

2. Applicable Age

   The Service is not directed at children under the age of 13 and does not knowingly provide services to children under the age of 13. Minor users aged 13 or older but under 18 should use the Service with the consent of, and with appropriate accompaniment or guidance by, a parent or legal guardian. Where the law of the user's jurisdiction, or a third-party platform used by the user, imposes a higher minimum age, or stricter requirements regarding the consent of a minor or a guardian, such requirements shall prevail.

3. Scope of Service Responsibility

   The Company shall be responsible for disputes arising from its provision of the Service in accordance with these Terms; other matters of the user unrelated to the Service shall be handled in accordance with the legal relationship between the relevant parties.

4. Electronic Documents

   The Company and the user may make declarations of intent by means of electronic documents.

1. The Service is a community-collaboration platform, and certain content is published through an anonymous mechanism. The user shall, however, understand that:

   1. anonymity is not absolute non-identifiability;
   2. other users or third parties may still infer the identity of a poster from the content, tone, or other associated information; and
   3. the Company bears no responsibility where the user may be identified, associated, or affected as a result of information disclosed by the user themselves.

2. The user shall exercise their own judgment and bear the relevant risks in respect of any statement, sharing, or interaction made by the user within the Service.

3. The Company shall keep confidential the data and other related information uploaded by the user within the Service, except where otherwise provided by law or required by a competent authority.

4. The user understands that the Company will notify the user of matters concerning the user's use of the Service through the service channel used by the user (for example, an announcement on the Service interface, a ChatGPT tool response, or, for users who have provided an email address, by email). The user shall therefore ensure that they can promptly access the Company's notices through the service channel they use.

5. When using the Service, the user shall act in accordance with the intended purposes of the Service and shall not violate these Terms, the Community Guidelines, the laws and regulations of the Republic of China (Taiwan), public order or good morals; infringe the lawful rights or interests of the Company or any third party; or engage in any transaction that has not been approved by the competent authority, that is prohibited by law or regulation, or that the relevant central competent authority has announced may not be conducted. The foregoing conduct includes, but is not limited to:

   1. infringing the property rights, reputation, privacy, trade secrets, trademark rights, copyrights, patent rights, or other lawful rights or interests of others;
   2. breaching any statutory or contractual confidentiality obligation;
   3. using the Service under another person's identity, or providing another person's personal data by fraudulent means;
   4. any conduct that violates the Money Laundering Control Act or other applicable anti-money-laundering laws;
   5. uploading, posting, transmitting, distributing, or otherwise making available content involving sex or nudity (including but not limited to obscene, sexual, sexually suggestive, or sex-trade content, or content sufficient to cause sexual shame or discomfort to others);
   6. uploading, posting, transmitting, distributing, or otherwise making available pornographic images, images of sexual organs, pornographic comics, or any sexually exploitative content, whether such content is fictional or a real image;
   7. any content that depicts, describes, encourages, or promotes the sexual conduct, sexual suggestion, sexual exploitation, or other abuse of children or adolescents (persons under the age of 18);
   8. any unlawful information, image, link, or discussion sufficient to constitute a violation of the Child and Youth Sexual Exploitation Prevention Act;
   9. engaging in any conduct that compromises the systems or data of the Service;
   10. when using the Service through the ChatGPT version, any conduct that violates OpenAI's applicable terms of service, usage policies, or platform rules;
   11. using the Service to engage in or facilitate fraud, deception, harassment, or the misleading of third parties;
   12. reverse-engineering the Service, or scraping or systematically extracting data from it, in order to develop a competing product or service;
   13. using content obtained through the Service (including analysis results, anti-fraud data, and community cases) to train AI models, large language models, or similar systems, without the Company's prior written consent; or
   14. attempting to identify, analyze, or reconstruct the Service's anti-fraud detection mechanisms, the anonymous identities of other users, or the Service's internal analytical logic, or deliberately designing content so as to circumvent the Service's detection.

   If the user breaches any of the foregoing, the Company has the right to refuse or suspend provision of the Service and to cease providing the Service to that user, and the user shall bear all related legal liability. If, as a result, the Company, its representative, or its employees suffer any loss or incur any expense, or a third party asserts any claim, the user agrees to bear liability for indemnification and compensation (including reasonable attorneys' fees).

6. The Company may retain, disclose, or provide relevant data to competent authorities to the extent necessary to comply with laws and regulations or a lawful request of a competent or judicial authority, or to prevent material harm, crime, fraud, or information-security incidents, or to safeguard the lawful rights and interests of the Company or any third party.

1. The copyright and related intellectual property rights in the text, images, videos, data, opinions, voting records, or other expressive content that a user uploads, posts, submits, shares, or otherwise provides on the Service (collectively, "User Content") shall, in principle, remain vested in that user.

2. To the extent necessary to provide, maintain, protect, and improve the Service and to achieve anti-fraud purposes, the user grants the Company a non-exclusive, sublicensable, royalty-free, worldwide license, exercisable during the retention period set out in Section 3.1 of the Privacy Policy, to carry out the following necessary acts of use within the Service and its associated platforms:

   1. reproducing, publicly broadcasting, distributing, adapting, analyzing, displaying, or otherwise reasonably using User Content in order to provide, operate, or improve the Service;
   2. de-identifying and then reusing User Content for the purposes of anti-fraud education, community awareness, or data analysis; and
   3. providing User Content to contractually bound partners, only after de-identification, anonymization, masking, or other reasonable protective measures, and only to the extent necessary for anti-fraud research, technical validation, or service improvement; such partners may not re-identify users, may not use the content for any other purpose, and shall comply with confidentiality, information-security, and personal-data-protection obligations.

   After User Content has been de-identified or anonymized, the Company may continue to use it during the retention period set out in Section 3.1 of the Privacy Policy.

3. The user warrants that the content they provide does not infringe the rights of any third party (including but not limited to copyright, the right of likeness, the right of reputation, or privacy rights) and that they have obtained all necessary lawful authorizations. If any dispute or harm arises from User Content, the user shall bear the legal liability themselves and shall indemnify the Company for any loss it suffers as a result.

4. The Company reserves the right, in its sole discretion, to refuse to accept, display, or transmit, or to delete, any User Content, and may at any time, pursuant to the Community Guidelines or other management considerations, take measures to restrict, remove, or suspend content that is unlawful, that violates public order or good morals, or that raises infringement concerns.

5. The user may request that the Company delete content the user has submitted, in the manner set out in Section 7 of the Privacy Policy. Upon receipt of such a request, the Company will process it in accordance with the Privacy Policy; this shall not apply, however, to data that has already been cited, reproduced, or responded to by others, or that the Company retains in order to prevent system errors, comply with legal obligations, or carry out service operations.

6. All content used or provided in connection with the Service, including but not limited to the system interface, design, images, logos, trademarks, button icons, layout, text, program code, database architecture, technical documentation, and other related information (collectively, "Platform Content"), constitutes intellectual property rights or other rights held by the Company or its lawful licensors, and is protected by the Copyright Act, the Trademark Act, the Patent Act, and other applicable laws of the Republic of China (Taiwan). Except with the Company's prior written consent, the user may not, in any form, directly or indirectly use, reproduce, publicly broadcast, distribute, adapt, lease, publish, publicly transmit, display, reverse-engineer, decompile, disassemble, or otherwise exploit all or any part of the Platform Content.

7. The user may not remove, alter, or obscure any rights notice, logo, or identifying information contained in the Platform Content. Any unauthorized use constitutes an act of infringement, and the Company may pursue legal liability in accordance with the law.

1. The Service is a community-collaboration anti-fraud information platform, intended to provide users with a space for anonymous sharing, community verification, and anti-fraud exchange. The Company provides only a technical platform and information-intermediary service; it does not participate in, control, or pre-screen the content posted by users, and gives no warranty or guarantee as to the authenticity, accuracy, completeness, or legality of such content.

2. If any third party asserts against the Company or its affiliates, employees, directors, or agents any claim of infringement, illegality, or damages arising from the conduct of a user or from content the user posts on the Service, the user shall be responsible for indemnifying and holding harmless the Company and the foregoing persons from and against all damages, losses, and expenses (including but not limited to litigation costs, attorneys' fees, and other reasonable expenditures).

3. The user understands and agrees that the Company bears no responsibility for the following:

   1. the authenticity, legality, or completeness of any User Content (including anonymous sharing, votes, reports, comments, and the like), or any consequences resulting therefrom;
   2. any dispute, infringement, or harm arising from a user's interaction, within or through the Service, with other users or third parties; and
   3. any harm arising from a user's exposure to, or browsing of, false, misleading, offensive, or unlawful content posted by others.

4. The Service is provided on an "as is" and "as available" basis. The Company makes no express or implied warranty as to the availability, security, stability, timeliness, error-free operation, or fitness for a user's particular purpose of the Service.

5. The Company will use commercially reasonable efforts to maintain the normal operation of its systems; however, where the Service is interrupted, delayed, erroneous, or experiences data anomalies due to force majeure, third-party service interruptions, network anomalies, external attacks, system maintenance, or other causes not attributable to the Company, the Company shall not be liable for damages to the extent permitted by law. This shall not apply, however, to damage caused by the Company's intentional misconduct or gross negligence.

6. The Service may contain links, advertisements, or external services provided by third parties (collectively, "Third-Party Services"). If a user links to a Third-Party Service through the Service, the user shall exercise their own judgment as to its authenticity and legality. The Company provides only the technical link and gives no warranty or assumes no responsibility for third-party content, products, or services, nor is it responsible for any collection or processing of users' personal data by third parties. Any dispute arising from a user's use of a Third-Party Service is unrelated to the Company.

7. Where a user links to or uses a Third-Party Service on their own initiative, the content, transactions, data processing, and privacy measures of that Third-Party Service shall be governed by the terms and privacy policy of that third party. However, where the Company engages or uses a Third-Party Service to process personal data in the course of providing the Service, the Company will continue to act in accordance with the Privacy Policy and applicable law.

8. To the extent permitted by law, the Company's total aggregate liability for any direct, indirect, incidental, consequential, or punitive damages (including but not limited to loss of data, loss of revenue, or harm to goodwill) arising from the use of, or inability to use, the Service shall be limited to the greater of: (a) the total fees paid by the user to the Company for use of the Service in the twelve (12) months preceding the event giving rise to the damage; or (b) NT$1,000.

   This limitation does not apply to the Company's intentional misconduct or gross negligence, and does not affect any rights of the user that may not be waived under the mandatory provisions of applicable law.

1. The user understands and agrees that, in order to maintain and promote the operation of the Service, the Company may present, within the Service interface, advertisements, awareness messaging, or other marketing content provided by the Company or by third parties. Such content may include commercial advertising, public-interest messaging, anti-fraud educational information, event notices, or other cooperation-related messages connected with the Service.
2. The Company may use cookies, web beacons, mobile-device identifiers, and other technologies to collect information about a user's interactions within the Service (for example, content viewed, click records, and dwell time) for the following purposes:
   1. improving the user experience and interface design;
   2. assessing the effectiveness of anti-fraud awareness and content exposure; and
   3. providing service information better suited to the user's interests or region.
3. When carrying out the foregoing analysis, the Company uses only de-identified or anonymized data and will not directly disclose or provide to any advertiser or partner any information sufficient to identify a user's personal identity.
4. The Company does not sell users' personal data.
5. The user may configure or refuse cookies or other tracking technologies in accordance with Section 9 of the Privacy Policy, although certain functions may thereby be limited.
6. If the Company cooperates with a third party to conduct a marketing campaign, survey, or anti-fraud educational promotion, the Company will clearly disclose on the campaign page the cooperating party, the purposes of data use, and the items collected.
7. When participating in any such campaign, the user should first carefully review the campaign's participation terms and personal-data notice; any contractual relationship between the user and that third party is independent of the Company.
8. The user understands and agrees that any revenue obtained by the Company from displaying the foregoing advertising, awareness messaging, or marketing content belongs to the Company, and the user is not entitled to any remuneration or revenue share.

1. The Company may suspend the provision of all or part of the Service for any of the following reasons:
   1. to carry out system maintenance, migration, upgrades, testing, or servicing;
   2. an interruption or failure affecting an external supplier, the network, power, or other infrastructure;
   3. a force majeure event (for example, natural disaster, earthquake, fire, war, riot, or government order); or
   4. any other situation otherwise provided for in these Terms.
2. In the case of item (1) above, the Company shall give notice by an announcement on the webpages of the Service seven (7) days in advance and shall adopt an appropriate method of notification through the service channel used by the user (for example, a prompt on the Service interface, a ChatGPT tool response, or, for users who have provided an email address, by email); this shall not apply, however, to emergency maintenance or causes not attributable to the Company.
3. If the Service cannot operate normally due to a system anomaly, failure, or other factor, the Company will use commercially reasonable efforts to restore it and will, where necessary, announce the progress of remediation and the estimated time of restoration.
4. In any of the following circumstances, the Company may, according to the seriousness of the matter, suspend or restrict the user's use of all or part of the Service, and will give notice by an appropriate method through the service channel used by the user (for example, a prompt on the Service interface, a ChatGPT tool response, or, for users who have provided an email address, by email):
   1. the user has provided false information in the context of a complaint or deletion request, or has refused to provide necessary verification information;
   2. there are reasonable grounds or evidence to believe that the user may be using the Service to engage in fraud, the dissemination of false information, or other unlawful conduct;
   3. the user has violated these Terms, the Community Guidelines, or other platform policies;
   4. when using the Service through ChatGPT, the user has violated OpenAI's applicable terms of service, usage policies, or platform rules; or
   5. any other circumstance in which the Company reasonably believes that system security or the public interest is affected.

1. The user may cease using the Service at any time, thereby terminating these Terms. If the user wishes also to request deletion of content they have submitted, they may make such a request in the manner set out in Section 7 of the Privacy Policy.
2. The Company may terminate these Terms or cease providing the Service to a user for any of the following reasons, and will adopt an appropriate method of notification through the service channel used by the user:
   1. the user falls within one of the circumstances listed in the preceding section, and the matter is serious; or
   2. the Company decides to terminate all or part of the Service in accordance with operational or legal needs.
3. Except in emergencies, the Company shall, when terminating the Service, give notice by an announcement on the webpages of the Service thirty (30) days in advance and shall adopt an appropriate method of notification through the service channel used by the user.
4. After termination of the contract, the Company will delete or anonymize the user's data within a reasonable period in accordance with the Privacy Policy. However, where necessary to comply with legal obligations, handle disputes, or meet audit requirements, the Company may retain necessary data until the expiry of the relevant retention period.

1. General Notice of Changes

   Where these Terms are amended, supplemented, or deleted, the Company shall announce the contents of the change in a prominent location on the webpages of the Service and shall adopt the following appropriate methods of notification through the service channel used by the user: (1) Website version: by an announcement in a prominent location on the webpages of the Service, together with an interface prompt on the user's next visit to the Service; for users who have provided an email address, notice may also be given by email. (2) ChatGPT: by an announcement on the webpages of the Service, and which may be given by a tool response, an interface prompt, or other feasible means when the user next activates or uses the Service through ChatGPT.

   The amended Terms shall take effect from the effective date stated in the announcement. A user who continues to use the Service after an amendment takes effect is deemed to have agreed to the application of the amended Terms; a user who does not agree to the amended Terms shall cease using the Service.

2. Notice of Material Changes

   Where any matter that, by rule of a competent authority, must be notified sixty (60) days before a change is changed, the Company shall notify the user by the foregoing means sixty (60) days before the change, stating in prominent and clear wording the matter being changed, the contents of the old and new provisions, and informing the user that they may raise an objection before the change takes effect. A user who raises no objection within that period is presumed to have accepted the amendment, supplement, or deletion; a user who has an objection shall notify the Company to terminate the contract within the period during which an objection may be raised.

1. If a user has any question about, or dispute regarding, the use of the Service, content management, data processing, or other related measures of the Company, the user may file a complaint through the contact channels set out in Section 1 of these Terms.
2. Upon receiving a user's complaint, the Company will acknowledge it and carry out preliminary handling within seven (7) business days and will, within a reasonable period, respond with the outcome by the contact method provided by the user at the time of the complaint or by other appropriate means. Where the subject of the complaint involves a factual dispute, a dispute over rights, or a matter requiring further verification, the Company may request that the user supplement information or may extend the handling period, in which case it will notify the user within the extended period.
3. Where a dispute concerns a difference of opinion or a dispute over rights between users, the Company may assist in referring the parties to communicate with one another, but does not intervene in the substantive handling of the underlying dispute.
4. Where a dispute involves unlawful content or a significant public interest, the Company may, on its own authority or at the request of a competent authority, report, remove, or provide relevant data.
5. In handling a complaint, the Company may retain the relevant complaint records, notices, and response documents as a basis for the subsequent handling of disputes, audits, or inspections by competent authorities.
6. If the user is dissatisfied with the outcome of the Company's handling, the user may pursue civil litigation, mediation, or other legal avenues, and agrees that the laws of the Republic of China (Taiwan) shall be the governing law and that the Taiwan Taipei District Court shall be the court of first instance.

For the purpose of providing the Service, the Company may, in accordance with the law, engage a third party to handle part of the operations of the Service or related data matters. The categories of such engaged processors, the data-protection measures, and joint liability for damages shall be handled in accordance with Sections 3 and 4 of the Privacy Policy.

These Terms are governed by the laws of the Republic of China (Taiwan). The parties agree that the Taiwan Taipei District Court shall be the court of first instance. This shall not, however, exclude the application of the jurisdiction of the small-claims court under Article 47 of the Consumer Protection Act or Article 28, Paragraph 2, and Article 436-9 of the Code of Civil Procedure.

These Terms apply to the current registration-free, anonymous-use model of the Service. If the Company introduces in the future any advanced features requiring registration or login, a paid version, or an enterprise version, it will separately announce supplementary terms before such features go live and will do so in accordance with the amendment procedures set out in Section 10.

Reminder: This English text is a reference translation only. The official Traditional Chinese Terms of Service (version 1.2.0) shall prevail in the event of any discrepancy.